RIGHT WAY OF REPORTING TO LEVEL UP ENCOUNTERED HACK ABUSER/S

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RIGHT WAY OF REPORTING TO LEVEL UP ENCOUNTERED HACK ABUSER/S

Post by MiyukiKagami on Wed Oct 28, 2009 1:27 am

Kudosians,


I would like to share this just in case you encountered HACK ABUSER/S in Grand Chase, here is the right procedure of reporting.

Please refer to the following:


~~~~~~~~~~~~~~~~~~~~~~~~~

Player Misconduct
Ticket No: 186BMTK
Status: Closed
Date Submitted: 08/12/09 18:46
Brand/Game: Grand Chase
Type of Inquiry: General Fraud
Server: Ninko Master Class
Date & Time of Incident: 8/11/2009 6:00 PM

Description of specific violation and character name/s being reported:
IGN: pogiba used a game cheat hack to rule the game. this is totally frustrating. ban this user once and for all. here is the link of GCR i uploaded after recording the play. hope my effort of reporting will not be wasted. [You must be registered and logged in to see this link.] . thanks and pls do something about this. on the screenshot:rum 23: kahit 60 ka pa was the room i entered and we meet there the hacker.


[provide screenshots]

~~~~~~~~~~~~~~~~~~~


Customer Correspondence:


Posted By: LEVELUP 8/12/2009 7:48 PM
Last Update: 8/12/2009 7:48 PM
Type General Misdemeanor
Category Player Misconduct
Game Grand Chase
Question IGN: pogiba used a game cheat hack to rule the game.
this is totally frustrating. ban this user once and for all.

here is the link of GCR i uploaded after recording the play. hope my effort of reporting will not be wasted.


[You must be registered and logged in to see this link.]

thanks and pls do something about this.

on the screenshot:
rum 23: kahit 60 ka pa was the room i entered and we meet there the hacker.
Server of Incident Ninko Master Class
Date of Incident Aug 11 2009 6:00PM
Edited By LEVELUP


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Posted By: LEVELUP 8/12/2009 7:48 PM
Last Update: 8/12/2009 7:48 PM
Type General Misdemeanor
Category Player Misconduct
Game Grand Chase
Question IGN: pogiba used a game cheat hack to rule the game.
this is totally frustrating. ban this user once and for all.

here is the link of GCR i uploaded after recording the play. hope my effort of reporting will not be wasted.


[You must be registered and logged in to see this link.]

thanks and pls do something about this.

on the screenshot:
rum 23: kahit 60 ka pa was the room i entered and we meet there the hacker.
Server of Incident Ninko Master Class
Date of Incident Aug 11 2009 6:00PM
Edited By LEVELUP
Posted By: LEVELUP 8/12/2009 7:49 PM
Last Update: 8/12/2009 7:49 PM
Hello leilianj,

We apologize for the inconvenience that you have experienced.

Please be informed that this report will now be escalated to the designated team for investigation. Once they have established complete evidence against the player, equivalent sanction based on our policy will be executed.

For more information regarding the Level Up! Account Penalty matrix, you may check this link [You must be registered and logged in to see this link.]

Thank you for your vigilance and continued support.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Posted By: LEVELUP 8/14/2009 2:36 PM
Last Update: 8/14/2009 2:36 PM
Hello leilianj,

Thank you for contacting Level Up! Customer Support.

In order for us to properly investigate this case we will be requiring video evidences. We highly recommend that you upload your video evidence/s to:

· sendspace ([You must be registered and logged in to see this link.]
· fileden ([You must be registered and logged in to see this link.] or
· mediafire ([You must be registered and logged in to see this link.]

Keep in mind that the VIDEO SHOULD NOT BE CHOPPY AND THE OFFENDER’S CHARACTER NAME SHOULD BE CLEAR ENOUGH TO READ, otherwise we might require you to send another link or other video evidences where we can see the offender’s character name more clearly.

NOTE: Please be reminded that if we do not receive a reply or feedback from you within a week, our system might automatically close your ticket, and we will presume that you have lost interest in pursuing this request.

Thank you for your understanding and cooperation.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Posted By: LEVELUP 8/16/2009 5:13 PM
Last Update:
Hello leilianj,

We are glad to inform you that we have already penalized the player that you have reported.

If player still commits the same offense may we please ask you to file another ticket and please include screen shots.

If you have OTHER inquiries or future requests, feel free to contact us via My Level Up! Customer Support Ticketing System at [You must be registered and logged in to see this link.] or call our Customer Support Hotline at 751-9611 from 12nn to 8pm daily.

We are inviting you to try our new Level Up! Support Survey [You must be registered and logged in to see this link.] to rate your experience with us. Please refrain from spamming this page to prevent experiencing future accessibility issues with this service.

Thank you for your vigilance and continued support.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


Should you require further question with regard to reporting this kind of issues, you may want to visit [You must be registered and logged in to see this link.] [as aforementioned above] or call Level Up Customer Support Hotline at 751-9611 from 12nn to 8pm daily.


HOPE THIS THREAD HELPS.


Cheers,


[You must be registered and logged in to see this image.] leilianj
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MiyukiKagami
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